TRAINING YOUR STAFF (2)


In addition to helping your staff to understand the vision, mission and core values of your organisation, training will strengthen the establishment of a unique culture of your organisation. Every organisation has a soul or an attitude. If you are a business owner, you must jealously guard the building of the soul of your organisation because once something goes wrong with it, your business will be affected. The training process establishes that culture and impacts it.

Training also helps to prepare back up staff for your organisation. In other words, the fact that someone leaves your business should not mean that a whole department should collapse. If you don’t train everybody at the same rate, when somebody steps out, a whole department could collapse. I occupied the position like that in an organisation. When I was posted out from headquarters to a branch, I had to carry my office along with me, because we could not find someone else to do what I was doing. Such is not safe for your business. One of Africa’s problems is that we run our business is based on personality, but businesses should be run on principles. So, when personality steps out principles continue. That is the way God designed our world to run.

In Nigeria, an organisation that does not train and update it staff skills in the next ten years will find it difficult to operate around here. Customer needs and standards are going to change. Businesses take their customers for granted in this country, even those businesses who provide exceptional customer services in other countries just because we don’t demand our rights. In fact, when people offer us fantastic service, we think they are doing us a favour. After paying for their services, we beg them. But things are changing. Any business in Nigeria where staff members speak in a wrong manner to customers is on its way out. Training will help your staff sharpen their skills so that they will be able to manage a fast-changing environment like we have in our country.

The first step in training process is to teach your staff what to do.

Secondly, show them how to do it. In other words, teach them by example. It is difficult to expect people to do what they have not been taught to do.

The third step is also important. Let them do it. This is important for entrepreneurs because when we start out, we have to do a little bit of just about everything. However, if we are not careful, we may find it difficult to trust others to do things as well as we would. For organisations to grow, we must delegate.

Finally, review what they have done together. Evaluate their performance and such as areas of where they need to improve. You must be able to ascertain that the training has impacted on the effectiveness.

When you train your staff today, they will give you rest tomorrow.

You will succeed!

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